“How can I pay for treatments?”

We accept cash, card, PayPal (enquiries@dermasecrets.co) or bank transfer.

 

“Do you require a deposit for treatments?”

Yes, we ask for a £50 deposit to secure your appointment.  This can be paid by the above means.  This deposit is non-refundable should you cancel your appointment within 48 hours or do not show for your appointment.

 

“What age do you need to be for wrinkle reducing injections or dermal fillers?”

Unfortunately we cannot treat anybody under the age of 18.

 

“Do you offer review appointments?”

We offer one review appointment for wrinkle reducing injections.  At this appointment your treatment response will be assessed and if deemed necessary, further treatment will be given.  Please note the review appointment is not a guarantee of a “top-up” but a review of your treatment response. Review appointments are not routinely offered for dermal fillers, however if you would like to be reviewed then you can contact us, or ask at your initial appointment, and this can be arranged.

 

“Are you registered with HealthCare Improvement Scotland (HIS)?”

Yes, we are pleased to say that we are registered with HIS. Our registration number is 00545.

If you would like to confirm our registration, please visit www.healthcareimprovementscotland.org

 

“What is your complaints policy?”

If you would like to make a complaint then you can do so directly by emailing us at enquiries@dermasecrets.co

Please note that Healthcare Improvement Scotland are the regulator for independent healthcare services across Scotland and they accept complaints at any time from a complainant.

They can be contacted at: Healthcare Improvement Scotland, Independent Healthcare Team, Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB. Telephone: 0131 623 4342. Email: hcis.clinicregulation@nhs.net

 

“How can I check your credentials?”

You can search the General Medical Council (GMC) List of Registered Medical Practitioners here.

 

“Do you have insurance?”

Yes, we are fully insured with Hamilton Fraser Insurance.

 

“How can I provide feedback about the service I have received?”

We are always keep to receive feedback and there are many ways in which you can do this.  1. You can fill out a feedback form in the salon, 2. You can provide a review on our Facebook page, 3. You can email or message us directly, or 4. You can fill out an online feedback form here.

 

“Do you offer any special deals or discounts?”

The simple answer to this is ‘No’.  The General Medical Council does not allow doctors to offer deals as it is felt that this can encourage people to undertake treatments that they have not given full consideration to or would not have undertaken had they not been on special offer.  Less regulated practitioners may do this.

 

“What days do you run clinics?”

We routinely offer Saturday clinics and alternate Wednesdays. When using the “Book Now” facility, available clinic dates will be highlighted.